Please choose your items carefully as we do not automatically accept refunds or exchanges if you simply change your mind or make a wrong decision. We only do replacement or exchange if defective items received.
Defective items must be returned to Novelty Shop within (30) thirty days of the purchase date in order to take advantage of our Returns Policy. You can choose between an replacement or exchange where items are faulty, have been wrongly described, are different to the product purchased on the website.
How to return your item:
1. Contact the Novelty Shop Customer Service team via our email firstname.lastname@example.org. A customer service representative will evaluate your return request, record all the necessary product return information and then provide you address details of where to send your return.
2. Send your item to the return address provided.
3. As soon as the return has been received, a replacement product will be shipped.