help

How can I pay for my order?

We accept VISA, MasterCard, PayPal, Bpay, direct deposit, or you can even send us a cheque or money order. These choices are explained in detail when you move through the shopping cart.

Is it safe to order online?

Yes. We use the latest SSL encryption technology available to protect your information by securing our site with a Verisign security certificate. You will know that your information is secure when a padlock appears in the tool bar next to our web address. We do not keep a record of your credit card details, once you have entered the details this information is securely sent to your Bank who either approve or decline the transaction in real time.

If for any reason you are still not comfortable entering your details online you can choose one of our other payment methods or you can always give us a shout on 1300 132 161 and we can take payment over the phone.

What if I want to return something?

We offer a 30 day money back guarantee on all of our items should they arrive faulty or damaged in transit. Simply return them for a replacement or a refund. If you have simply changed your mind we will consider your request and if your item is eligible for return it will be at your own cost and, we will refund you for the product only. You will need to contact our customer service team to see if you are eligible. Click here to read our full returns policy.

Can I become an affiliate?

Commission Monster is our affiliate programme of choice. To join their programme and start earning commission on sales please click onto the following link:

http://www.commissionmonster.com.au/register/index.html

Can I speak with a real person?

If you have a question you would like answered or some help with placing your order feel free to contact us by calling 1300 132 161 or emailing us on info@noveltyshop.com.au . We are always happy to help.

Customer Service Policy

Novelty Shop is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

We will dispatch (send) your order within 2-3 business days of payment and delivery timeframes are between 2 and 7 business days (see ‘Delivery’ for more information). In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.